Privacy & shipping/returns

The name that prints on the cover, an email address, and a shipping address when you place a pre-order. We don't collect any payment details today — checkout hasn't opened yet, so nothing is charged and no card is taken. We also log which steps of the site you reach (choosing a set, personalizing, confirming, checking out) and any campaign parameters (utm_source and similar) your visit arrived with, tied to a random ID stored in your browser for the length of your visit — not a persistent, cross-site tracking cookie.

To print and ship your order, to email you when checkout opens, and to understand which parts of the site people drop off on so we can fix them.

Only And Then… staff signed in as an admin — access is enforced at the database level, not just hidden in the interface.

A small number of service providers who help us run the store — for hosting, database, print fulfillment, and sending email. Each processes data only on our behalf, and none of them are permitted to sell it. Contact us if you'd like the specific list.

The kid site collects only a first name to build a cover request link, which the child sends to a parent or guardian themselves. We don't create accounts for children or knowingly collect further personal information from anyone we know to be under 13.

Contact us any time to see, correct, or delete what we have on file for you.

kitt@andthen.press

Placing an order today reserves a spot in the next print run — nothing ships and nothing is charged until checkout opens, which we'll email you about first.

Books are printed on demand and go to press the following Monday after payment. Delivery from the print run takes at least 10–13 business days, shipped with tracking to the address you provide at checkout.

Continental US addresses only for now.

Every book is printed with your child's name on the cover, so — like most personalized goods — we can't accept returns for a change of mind once printing has started. That's why checkout shows you every cover to review and asks you to confirm the spelling before you pay.

Catch a misspelling after paying? Contact us within 1 hour of payment and we'll correct it before your book goes to print, no charge. Outside that window, we're not able to offer a return or refund for a name misspelled at checkout — so it's worth taking a careful look at the confirmation step, and reaching out right away if something needs fixing.

If your book arrives damaged in shipping, or never arrives at all, contact us and we'll send a reprint or refund.

Since payment isn't live yet, no pre-order placed today has been charged — this section describes the policy that will apply once checkout opens.