Privacy & shipping/returns

The name that prints on the cover, an email address, and a shipping address when you place a pre-order. We don't collect any payment details today — checkout hasn't opened yet, so nothing is charged and no card is taken. We also log which steps of the site you reach (choosing a set, personalizing, confirming, checking out) and any campaign parameters (utm_source and similar) your visit arrived with, tied to a random ID stored in your browser for the length of your visit — not a persistent, cross-site tracking cookie.

To print and ship your order, to email you when checkout opens, and to understand which parts of the site people drop off on so we can fix them.

Only And Then… staff signed in as an admin — enforced at the database level (row-level security), not just hidden in the interface.

Neon (database and sign-in hosting), Cloudflare (hosting and bot protection), Lulu Direct (print fulfillment — sees only what's needed to quote and print your book), and Resend (sends the pre-order confirmation email). Each processes data on our behalf to run the store; none of them are permitted to sell it.

The kid site collects only a first name to build a cover request link, which the child sends to a parent or guardian themselves. We don't create accounts for children or knowingly collect further personal information from anyone we know to be under 13.

Contact us any time to see, correct, or delete what we have on file for you.

kitt@andthen.press

Placing an order today reserves a spot in the next print run — nothing ships and nothing is charged until checkout opens, which we'll email you about first.

Books are printed on demand and go to press the following Monday after payment. Delivery from the print run takes at least 10–13 business days, shipped with tracking to the address you provide at checkout.

Continental US addresses only for now.

Every book is printed with your child's name on the cover, so — like most personalized goods — we can't accept returns for a change of mind once printing has started. That's why checkout shows you every cover to review and asks you to confirm the spelling before you pay.

We don't offer returns or refunds for a name misspelled at checkout. Confirming the spelling is a required step before you pay precisely so you can catch this — check every cover carefully there, since it's the last chance to fix it before printing.

If a book arrives damaged or has a genuine printing defect, our policy follows whatever Lulu Direct — the print partner who actually produces and ships your book — offers us as their reseller. Contact us and we'll file the claim with Lulu on your behalf and pass on however they resolve it, typically a reprint or refund.

Since payment isn't live yet, no pre-order placed today has been charged — this section describes the policy that will apply once checkout opens.